Why am I required to register my vehicle?
Vehicle registration helps Parking manage parking access, verify permit holders, and contact vehicle owners when necessary.
I can’t access my self-service parking account. What do I do?
Contact parking@mainehealth.org for assistance with account access, troubleshooting, and account instructions. You may also call 207-662-6676 and leave a voicemail.
My permit won’t open the gate. Who do I contact?
Contact parking@mainehealth.org for assistance with permit troubleshooting. You may also call 207-662-6676 and leave a voicemail.
I bought a new vehicle. Do I need a new permit?
Yes! RFID permit stickers are designed to break upon removal and are considered non-transferrable. Remember to delete old vehicles and add new ones before requesting a permit from the Manage Permits Tab. Do the same for hang tag requests.
How does an RFID tag work?
An RFID tag is a wireless device that communicates with gate readers. They do not work properly if mounted on or within 2 inches of metal or metal oxide coating used in UV blocking glass. Prior to using the adhesive, test the placement by following the directions that shipped with your permit.
How do I park if I am temporarily driving a borrowed or rental vehicle?
Use the gate intercom button to gain access. Contact us at parking@mainehealth.org or call 207-662-6676 for more information about temporary parking permits.
I have changed facilities or ended my employment; what do I do with my permit?
Parking stickers can be peeled off and thrown away. Plastic hang tags should be returned to: MMC Parking Department, 22 Bramhall St, MGB 5648, Portland, ME 04102
May I park in patient & visitor facilities for non-work-related visits?
Yes. Employees may use patient and visitor parking facilities when visiting for personal, non-work-related purposes.
May I park in the employee garage when I am not working?
No. Employees may not keep their vehicle in employee parking areas when not actively working.
I work at 335 Brighton Avenue. Where do I park?
Refer to your facility's parking assignment guidelines or contact parking@mainehealth.org for clarification.
I am a short-term/visiting MaineHealth employee, a contractor, an intern, or a student. Where do I park?
In most cases, you will be assigned to the standard employee parking facility at 190 St. John Street. Contact parking@mainehealth.org or call 207-662-6676.
I have a state-issued disability license plate or placard. Where do I park?
Team members with a valid state-issued disability placard or plate may use any designated accessible parking spaces, though we ask that you refrain from using the very limited spaces for radiology patients in the Dana Center lot. Please use your self-service parking account to keep all vehicles updated in our system.
I have a medical condition which makes it difficult to park in the employee garage and/or ride the shuttles. How do I request special parking approval or accommodation?
For ADA accommodations related to a workplace injury or illness, contact Employee Health Services at 207-662-4011. For accommodations unrelated to a workplace injury or illness, discuss your needs with your leader or contact Broadspire. Parking can provide Broadspire's contact information upon request.
I have a plug-in electric vehicle. Where do I park?
Electric vehicle charging stations are located on Level 1 of the St. John Street Garage. You must register your electric/plug-in hybrid vehicle on your self-service parking account and request a permit sticker for it.
My vehicle is too tall, long, or wide to fit in the garage safely. Where do I park?
We have spaces beside the employee garage Ground Level entrance for approved parkers. Contact parking@mainehealth.org for more information about requesting a hang tag.
My job duties require me to transport supplies or frequently drive between locations. How do I request special parking approval?
Email parking@mainehealth.org for instructions.
Parking Fees, Payroll Deduction & Billing
How much does parking cost?
Nothing. There are currently no fees deducted for employee parking.
Will I receive a ticket or fines for parking violations?
Parking violations on MaineHealth property may result in corrective action and/or towing, according to the discretion of Parking & Security leadership.
How do I know what time the shuttles run?
• MMC Portland ↔ 190 St. John Street: Continuous service, 24/7.
• 335 Brighton Avenue ↔ 190 St. John Street: Continuous service weekdays from 6:30-9:45 a.m. and 2:30-6:15 p.m.; all other times and weekends are by request. Call Shuttle Dispatch at 207-661-0802.
How do I request a shuttle?
Call Shuttle Dispatch at 207-661-0802.
Where can I find the shuttle schedule for Brighton Campus?
The Brighton Campus shuttle schedule is posted in the St. John Street Garage shuttle lobby on the Ground Floor. It is also posted at the team member shuttle stop at Brighton Medical Center.
I lost something on the shuttle. What do I do?
Call Shuttle Dispatch at 207-661-0802. Alternatively, call the Parking Office at 207-662-6676.
Who do I contact with general feedback about the shuttle service?
General feedback, concerns, and compliments may be emailed to parking@mainehealth.org.
Is there a carpooling program at MMC Portland?
Yes. Employees interested in carpooling should visit Commuter Choice on the MaineHealth Intranet and contact parking@mainehealth.org for next steps.
Are there any employee benefits for alternative commuting practices?
Yes, MMC supports alternative commuting through its Commuter Choice program which provides travel information and rewards for staff interested in alternative commuting, like carpooling, transit, walking, cycling, and other active modes. Visit Commuter Choice on the MaineHealth Intranet or reach out to parking@mainehealth.org for the link.
How do I report a gate malfunction?
Report gate issues immediately to St. John Shuttle Dispatch by calling 207-661-0802.
I believe my vehicle was damaged by a gate arm. Who do I contact?
Report the incident to parking@mainehealth.org promptly and document any damage with photos if possible.
I believe my vehicle was damaged while parked in the garage. Who do I contact?
Contact Security and Parking Services to report the incident and document the circumstances. If you believe your vehicle was vandalized or damaged by a hit-and-run, we strongly recommend that you file a police report and document the incident with your insurance company.
My vehicle was involved in an accident in the garage. What do I do?
Contact Security immediately and follow normal accident reporting procedures, including contacting local law enforcement if necessary. We strongly recommend that you file a police report and document the incident with your insurance company. You may also reach out to parking@mainehealth.org.
I have a general safety concern about the employee parking facility. Who do I contact?
Report safety concerns to Security or Parking Services so they can be reviewed and addressed promptly. MaineHealth Team Members may also use other appropriate reporting channels such as SafetyNet.
Document Version: 10.13.26